Check Manager
The Check Manager provides an overview of all of your business's ACH transactions.
The check manager is only available when ACH is enabled for your business. Please contact your agent to enable ACH.
Viewing Checks
Use the Start Date and End Date fields to select the date range of checks to display, then click Refresh to reload the table. To search the table, enter text into the search field and press Enter. Only the columns currently displayed on the table are searched.
| Column | Description |
|---|---|
| Date | The date the check was submitted. |
| Time | The time the check was submitted. |
| Customer | The name on the account. |
| Type | The type of ACH transaction. |
| Account | The last digits of the account number. |
| Amount | The amount of the transaction. |
| Status | The current status of the check. |
Check Status
| Status | Description |
|---|---|
| ACCEPTED | The transaction has been queued for submission to the Federal Reserve. |
| ORIGINATED | The transaction has been successfully submitted to the Federal Reserve. |
| SETTLED | The transaction has completed and funds have been issued. |
| VOID | The transaction was canceled by the merchant. |
| RETURN | The transaction was rejected by the recipient's bank. |
| ERROR | The transaction was immediately rejected due to an issue. |
Check History
When clicking Check History, a small popup window will open with several options. The dates listed allow you to quickly pull the checks from the selected date.
Along with these dates, this popup window offers some filtering options to apply to the check manager.
| Option | Description |
|---|---|
| Show Open Checks | Displays all checks that are not settled or returned. |
| Show Closed Checks | Displays only settled or returned checks. |
| Show All Checks | Displays all checks within the selected time range. |
Customize Table
Click the Customize Table button to open the customization window. In this window, you will be presented with two columns:
| Option | Description |
|---|---|
| Current Fields | The visible columns displayed on the check manager. |
| Available Fields | The hidden fields that are not displayed on the check manager. |
Drag and drop the fields between these columns to customize your check manager table. If you would like to return to our default configuration, click Reset.
When finished, click Save to apply your changes.
Check Details
To view an individual check, double-click the row of the check. The check detail page displays the progress of the check, the amount, the transaction ID, the standard entry class, the routing number, and the account number. If the transaction was rejected, the error messages will be displayed above the description.
Receipts
- To print a receipt, click Print Receipt.
- To send a receipt, enter an email address and / or phone number and click Send Receipt To....
Sale Options
| Option | Description |
|---|---|
| Quick Refund | Refunds a portion or all of the check. Enter the refund amount and click Confirm. This is only available once the check is SETTLED. |
| Void Transaction | Cancels the check. This is only available while the check is ACCEPTED. |
Voiding a transaction cannot be undone!
Add Bank To Customer
To store the bank account of a check on a customer, search for and select the customer, then click Add Bank To Customer. The bank account will then be displayed on the customer's banking tab.